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Strategy and Resource Guide

Use the strategies and resources in this section to help you complete the Clinic Self-Assessment. After you’re done, consult this section for ways to maintain or improve your clinic score.



Domain 1 - Access

The Institute of Medicine (IOM) defines access to health care as "the timely use of personal health services to achieve the best health outcomes." However, these components go further to include not only timeliness, but affordability and the ability of providers to meet the needs of diverse populations, culturally and linguistically.

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Domain 2 - Service Provision

The delivery of quality, comprehensive contraception health services is essential for preventing unintended pregnancy and improving reproductive health outcomes. These services should be based on national standards of care and align, where appropriate, with the recommendations of the Centers for Disease Control and Prevention (CDC) and Office of Population Affairs (OPA) for the provision of quality family planning services.

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Domain 3 - Community Collaborations with Other Providers

Specialized family planning programs place a high priority on collaboration, routinely providing for coordination of referral arrangements with other health and social service organizations.

Patients choose specialized family planning clinics, such as county health departments, Planned Parenthood clinics and community health centers, not only for their expertise in family planning, but also for their experience in serving patients with many complex issues. These issues may include domestic violence, substance abuse or homelessness, among others.

Patients know that providers have developed trusted relationships in the community. As the key entry point into regular medical care for many women and adolescents, family planning clinics are essential partners in the community’s broader health care system.

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Domain 4 - Evaluation of Patient Experience with Contraception Services

“Research demonstrates that delivering client-centered care leads to greater engagement in client self-care, better health outcomes and client retention.” Ensuring excellent client experiences helps clinics compete in a changing health care environment and offers many long-term benefits, such as improved clinical outcomes, increased staff satisfaction and retention, higher client engagement and improved financial performance.

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